Customer Relationship Management System

Overview

The Customer Relationship Management System is built to control the company interactions with current and future customers. The system can be used to organize, automate, and synchronize the sales information. The sales manager needs to keep track of the current and future customers to synchronize sales. The Customer Relationship Management System is built upon the latest technologies of java and hibernate and thus is very strong and communicative to use.

Through this Customer Relationship Management System application the customers get all the updates of the company products and events too. This is a great system for an organization to interact with their clients and customers. This relationship handling system between the customers and the company members would be a great bond creator and of a great profit app for both of them.

Existing System

The user needs an Android mobile to access this application. Manually it is very difficult to keep record of all the leads. Using the app, the manager can easily schedule meeting with their customers and keep track of their targets.

Existing work such as giving updates to the clients, telling about new products and new services, upcoming events and everything are done via telephonic calls mainly. This may sometimes lead to loss of important information.

Proposed System

The user can send emails or SMS to the customers from the app. When the employee logins to the system, a notification will be send about the upcoming meetings with the lead. The admin have the rights to add/modify employee, provide ID and password to the employee to access the system.

The proposed Customer Relationship Management System is totally automated and admin just need to update once in the module and all the information is distributed among the clients automatically. The customers does not require to install this system in order to get update related to company, daily via mail or sms.

Customer Relationship Management System Modules

Given are the modules for android customer relationship management system:
1.) Customer Module: What all details need to be send to the customers and clients and their names, address and other relevant details related to the customers are added into this module. Also via the contact details saved into this module, customers are contacted by the managers of the company for regular updates.
2.) Management Team Module: This module is mainly a management module for all the task done in this system. Task such as activating new technologies, submitting up of queries by customers, answering their questions, forwarding them to relevant query head and so on is done in this module.
3.) Company Head Module: This module is basically designed for the head of the company and he/she can perform their jobs using this module by making their account in the module.
Technologies used in the android customer relationship project

• Java
• Android
• Basic4Android
• SQL
• J2EE
• Hibernate
• Kivy
• Ms SQL Server

Software Requirements

• Andorid software development kit (SDK)
• Windows XP
• Java Development Kit (JDK)
• Notepad
• Android debug bridge

Hardware Requirements

• Hard Disk – 2 GB.
• RAM – 1 GB.
• Processor – Dual Core or Above.
• Mouse.
• Keyboard.
• Monitor.
• Printer.

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